Unable to access from Teams Desktop app
One common issue with Microsoft Teams is the inability to access from the desktop app. Usually it is not a problem of out Teams organization as Polispace, but of the application itselft.
What to do
Possible solutions are:
- check that you actually have a Microsoft account connected to your PoliSpace email. Remeber that the Microsoft/Teams account is not created automatically, but you need to create it yourself with your PoliSpace email
- if you are using the Teams app with more than one account, try logging out of all other accounts if possible, and keep only the Polispace one
- log in on a web browser (or in the mobile app) with your PoliSpace Microsoft account credentials
- uninstall the desktop app and reinstall it
Sometimes it could be a temporary issue with Microsoft servers, and it should be solved in a couple of hours.
If you still cannot access your account and are unable to log in on other devices, or if you cannot see Polispace's Teams channels, submit a ticket here.